• Bank Name:Woodforest National Bank
  • locations:743 Branches in 17 states
3.6 / 5
  • Rating 3.60/

Woodforest National Bank has an overall customer satisfaction rating of 3.6 out of 5 stars based on 35 votes and 11 reviews & complaints for 743 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Woodforest National Bank using the form below.


Mary Bullard · 16 January 2018
★★★★★ Branch review: Asheboro Walmart Branch

Love my bank in Asheboro my favorite teller is Dawn shes wonderful

Marie Gee · 10 December 2017
★★★★★ Branch review: De Zavala Walmart Branch

Always Helpful, Very Great Crew. They make me appreciate their professionalism.
Ms. Gee

Meghan H. Dorsett · 2 December 2017
★★★★ Branch review: Christiansburg Walmart Branch

Kudos to the staff of Woodforest National Bank for their help decorating the outside of the Cambria Depot and the tower tree. It is always nice to know when banks take an active interest in their communities and reach out and volunteer.

Jaclyn Albright · 20 October 2017
★★ Branch review: Corbin Walmart Branch

The lady at the counter is always sitting and never greets the customer in a friendly manner, instead she treats them like a nuisance. I overlooked her rudeness the first time, but the next two times she treated me the same way. I've banked here for past 2 years and the clerks have always been nice and friendly, accept for this one clerk who has a serious attitude problem. Most of the time I hold onto my paychecks and go to a different branch where i know I will be greeted with a smile and friendly conversation. Also I always have to tell them at Corbin, where I originally opened my account at, no biggie but on top of the rudeness and them always calling to verify my scholarship checks im seriously considering taking my business somewhere that treats me like a respectable human.

Tommie Garca · 27 January 2017
★★★★★ Branch review: Grand Prairie Walmart Branch

Great customer service, employees are very friendly and helpful.

Timothy Moyer · 7 December 2016
Branch review: Pontotoc Branch

Poor customer service, they don't answer the phone and f you have issues they pain you off on some crappy automated system that requires ns you in circles. Seriously reconsidering my decision to do business with this place

Michele Register · 6 November 2016
★★★★★ Branch review: Fayetteville Walmart Branch

Some of the nicest, most caring people you would ever want to have banking business with. They are also the friendliest and most caring about their customers and their families. When I go in, they greet me by name, ask how I'm feeling (because they know I have health issues), ask how my other half is doing on the road, even ask about our new grandson who lives in another state. They have gone above and beyond to help me accomplish business for my other half while he is out of town, even calling him to let him know of a cost saving measure to save us some money next time (when I was clueless how to explain it to him), and giving us a refund of what we overspent the first time. To someone who is used to other banks TAKING money every chance they get, this was refreshing and much appreciated!!! I love these people!!! And, it's not just one or 2 employees at that branch, it's ALL OF THEM!!

Theresa Murphy Buchle · 3 September 2016
Branch review: Buda Walmart Branch

Only one star because you can't leave less. In July my husband was laid off and we had to take money out of our retirement account in order to live while he hunted for a job. We had a large check deposited from a well known (other) national financial institution. Rather than letting it post to our account when the check cleared (three days, in fact), the manager at the Buda branch of Woodforest National Bank, Debby Rogers, decided to put a 15 DAY hold on the check. In the meantime, things became overdrawn resulting in several hundred dollars worth of overdraft fees. Nice. Especially at a time when things were tight for us. We have this money but we can't use it. Again, nice.

In the meantime, my husband called Woodforest coporate only to find out that holds are at the discretion of the manager of the branch. Corporate managers cannot override branch managers. Inconceivable. He talked to Ms. Rogers again, only to be be told once more "NO". She would not budge, did not want to listen to reason, there was no changing her mind.

We closed our accounts today. We took several thousand dollars out of Woodforest National Bank to deposit into our new accounts at a different local institution. When Ms. Rogers asked why we were closing three accounts, we told her it was due to lack of customer service. When she asked what she could do to make it better, we told what she had already done. Maybe there was a flicker of concern for just a moment, but she decided to brush everything off. Obviously customers who have had multiple accounts with her institution for 10 years were not important enough to try to keep. And I will be calling Woodforest corporate on Tuesday to let them know exactly why this long time customer has left and to point them to this feedback.

Want a good bank? If I had a time machine, I would send you back to that Woodforest National branch three years ago when customer service was important. Ask me today and I will tell you to run fast, run far - take your money somewhere else where you, as a customer, will be appreciated. Obviously the people at the Buda Woodforest branch have forgotten that customers make it possible for them to be employed.

Hortense Louise Mayberry · 29 July 2016
★★★★★ Branch review: Newport News Walmart Branch

Workers have great customer service skills. I would recommend the bank to friends n family. Great staff. Keep up the great job.

Anetia Stalling King · 5 June 2016
★★★ Branch review: Gun Barrel City Walmart Branch

What is the limit that you have to keep in the bank account

Ladi Kati · 30 May 2016
Branch review: Standiford Plaza Branch

For years I have been pleased with this bank up until now, me and my husband recently went in to cash a check in which I have also cashed in the past. The new manager accused me and my husband of making a fake government issued check, gave us a difficult time with it and was refusing to do anything with it, not to mention I had money in my acct to cover the check! I let her know ive brought the same issued check in before and had no problems what so ever so she pulls it up and See's it in the past and completed the transaction. We didn't appreciate being accused of doing such a thing and neither would she! I now regret doing business with this bank and will be taking my business else where asap!

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976 Commonwealth Blvd, Martinsville, VA 24112
2525 Highway 70 Se, Hickory, NC 28602
12401 Jefferson, Newport News, VA 23602
4545 Lafayette Road, Indianapolis, IN 46201
1200 W Oak St., Amite, LA 70422
5405 South Rice Avenue, Houston, TX 77081

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