• Bank Name:Citizens Bank
  • locations:1160 Branches in 12 states
3.3 / 5
  • Rating 3.32/

Citizens Bank has an overall customer satisfaction rating of 3.3 out of 5 stars based on 25 votes and 5 reviews & complaints for 1160 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citizens Bank using the form below.


Keevin Geller · 14 June 2017
★★★★ Branch review: Cobbs Corner Branch

This is a great branch, with many long term employees who know their stuff!

Ronald Pawkett · 26 May 2017
★★★★★ Branch review: Rotterdam Branch

A Great Bank--Very nice employees and a Super Nice Manager. This is a Great choice for your Banking--Ron P !

Leah Perrino · 7 February 2017
Branch review: Cranston Stop & Shop Branch

Horrible customer service.

Fran Byrnes-O'Leary · 2 February 2017
Branch review: Mt. Pleasant Branch

Citizens bank is fee hungry. Time to find a new bank for my business. DNOT USE THIS COMPANY FOR YOUR BANKING. Go to a credit union much better service fee structure. Spent 10 minutes on HOLD

Eleanor Adams · 29 September 2016
Branch review: Copley Square Branch

Thank you for screwing up my refinance. You were supposed to send documents through interoffice mail - and you didn't. How incompetent and/or lazy can you possible be.

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Whether you had an exceptional experience with Citizens Bank or the bank didn't meet your needs, please share your feedback, compliments, or complaints so that the bank can better serve you. Please do not include any sensitive data on this form such as credit card number, SSN, etc. For direct or private messages please use the offical website of Citizens Bank.

14945 23 Mile Road, Shelby Township, MI 48315
910 Freeport Road, Pittsburgh, PA 15238
1415 Providence Hwy., Norwood, MA 02062
230 Rodi Road, Pittsburgh, PA 15235
2175 Warrensville Center Rd., University Heights, OH 44118
3875 Massillon Road, Uniontown, OH 44685
2067 Interchange Road, Erie, PA 16565
116 W. Township Line Road, Havertown, PA 19083
4930 Edgmont Avenue, Brookhaven, PA 19015

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