• Bank Name:BB&T Bank
  • locations:2082 Branches in 16 states
3.1 / 5
  • Rating 3.08/

BB&T Bank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 64 votes and 14 reviews & complaints for 2082 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about BB&T Bank using the form below.


Loryane Drumheller · 13 February 2018
★★★★ Branch review: Tower City Branch

I really like the staff and the branch in Tower City. They have been most helpful with some complex issues i was having. They help me sort everything out and I am now exercising my financial accounts to maximize their usefulness. I have never had a bad experience at The Tower City Branch and I am very dismayed that they are closing. I wish someone would reconsider. The bottom line doesn't always take into consideration the people that actually patronize the branch. We now have to travel 5-7 miles to the nearest branch, over a mountain in one case. This is extremely critical for our older residents as many don't drive or have limited mobility. It is also quite an inconvenience for the rest of us!

Lisa Verica DiGiorgio · 2 February 2018
Branch review: Feasterville Trevose Branch

Please do NOT bank at this branch or deal with a manager name Jared! I am a fairly new customer to this bank and what I saw today at the Feasterville PA branch was utterly appalling! There was a young man in there with his young children trying to solve and figure out why his new account or bank card was on hold. He claimed he needed the money as he put cash in the bank yesterday and could now not access it. The manager Jared treated this man like a criminal and just sub human! Instead of calmly trying to help the customer, he told him that "He could release his funds, but he won't"! It went down hill from there. The young man was respectful and frustrated and trying to get his money, which is his choice, and this monster of a manager continued to berate him and even told him to leave or he would call the police. I WILL NEVER step back in this branch again, I have closed my account, and am a local business woman and will continue to tell as many of my customers and people in the community that I know, NOT to go to this awful place and deal with such a horrendous human being again. If I did not hear this all myself, I would never have believed it. Stay clear!

Reba Chambers · 6 November 2017
★★ Branch review: Clanton Branch

You have too many different web sites. I have looked thru just about every one. All I need to do is look at my checking account and it takes all day to find & I have not found it yet!!

Gail Cobile · 31 October 2017
★★★★★ Branch review: Cosner's Corner Branch

Many thanks to a fantastic group who reacted quickly to my request and saved me a lot of anguish. You're professionalism is above reproach.

Sandra Brasington · 19 October 2017
Branch review: Calhoun Highway Branch

Noone answers the phone.

Kathleen A Paulus · 21 July 2017
Branch review: Camp Creek Branch

Get them... That is so wrong... and I applaud you for taking this as far as you can... I'm in FL and have been in the local branch here twice...
Unprofessional, snide, sarcastic and judgemental employees... Horrible service,! Right now it is Friday at 3p and no one is even answering the phone there... Scary...
I only need my 4k...but they give me so much grief you are so right about the interrogation - it's not their business that I want Cash ..and the cash I take directly to Wells Fargo ! I'm treated so kindly and with professional employees...
I wish you the best in your lawsuit!

Meka ShotKolla Johnson · 15 June 2017
Branch review: Camp Creek Branch

Worst service ever. I was racially profiled and discriminated against on 6.14.2017. I received a $40,000.00 wire on 6.13.2017 went inside to withdraw money for a construction project. Once I gave the unfriendly teller my request, she picked up the phone and called Jenny Austin. They both proceeded to ask me inappropriate questions like who sent you this money, why did they send you this money, what are you purchasing with this money etc. It took everything in me not to say none of your fucking buissness. But I did not I remained professional and answered the questions. They then decided to go back 2 months into my account and noticed that my fiancee in the past had his paychecks being deposited into my account. They said it was against their policy. I told them we did not know that. They wanted to know why he was allowing his checks to go into my account. I told them for bill purposes and also for anything that I or my son needed. Again none of their damn buisiness. After all the interrogation which lasted for about 20-25 minutes at the bank counter the teller lied and said that the wire was still pending and she could not release the funds to me. This was a lie. I called before I drove to the bank to make sure the wire had cleared and was approved. She did not have the heart to tell me that her and Jenny Austin placed a block on my account. Yes while I was at the counter with my 7 year old son, instead of her giving me my money they were looking at me as being a black criminal that has walked into the bank to commit some kind of crime. I guess I could not have $40,000.00 in my account. I then had to speak with someone who was not the branch manager by the name of Keith. He called Jenny and I could hear her through the phone. She had a attitude as if someone had blocked her account. I wanted to know what was going on with my account. She stated that it had been blocked because my account was now under investigation lol. Blocking my account means I can not close it, withdraw money, nor can I have the wire reversed.She also refsued to give me a eta on when my money would be cleared and refused to tell me how the bank would contact me lol a real clown she is.Meanwhile we stlll have plank flooring and cabinets that need to be purchased. It is a great thing that we did not have all of our monies with this mom and pops bank.If we did we would be screwed and sued by the actual person who we signed a contract with to have the work completed by a certain time.Thank God for Well Fargo and Bank of America!!! I have filed a discrimination complaint with BB&T, filed a complaint with the BBB, filed a complaint with the FDIC, called their corporate office and made a formal complaint, and emailed customer service at least 15 times since 6.14.2017. No one from BB&T has responed back as of 6.15.2017.They figured I was this ignorant black girl who should not have $40,000 in my accountThe statement was made that this just didnt look right. Me having $40,000.00 i my bank account. The funny thing is in my primary accounts that are not through BB&T thank God $40,000.00 is nothing. Which by the way is no money at all. My next step on Monday will be at an attourneys office for my money and discrimination lawsuit. If I were white would this have happened? Ofcourse not they would have given the money up with no questions asked greeted them with a smile instead of a frown as well. Moral to the story is never judge a book by its cover. Never bank with BB&T. Once this is all over the account will be closed out we will also close the business account as well. I will not bank or do buisness with anyone that does not respect me.But what I am going to do is get my llittle $40,000.00 from BB&T.Jenny watch this little black girl work her little black magic...

Kimberly Martin · 31 May 2017
★★★ Branch review: Lititz Pike Branch

What a beautiful property you own in down town Lititz PA.
I'm sad to see the property is not mowed, trimmed, walking path lights not all working & maintained like it had been by Susquehanna Bank. It was a property we were proud of.

Nancy E Harper · 20 February 2017
★★★★★ Branch review: Gadsden Branch

Alway's very nice and with a smile..

Janice Wilson McFarland · 5 December 2016
Branch review: Forest City Downtown Branch

Very Dissapointing. I was trying to get all information to file my husbands estate and was refused signature cards. After going to court house and getting forms to pick up signature cards I was treated like dirt under shoes by Ellie. I will be closing my account there along with my son and going to State Employees Credit Union. They ARE super nice there. Act like they appreciate my business.

Gene Binder · 7 October 2016
Branch review: Onion Creek Branch

What bull shit... I have tried to call but only number available is the city bank national number..And calling that lead to a night mare of mixed messages. How hard is it to make the local number available to your customers... I live in Onion Creek and might as well live in Lubbock to get service. what a screwed mess/

Sandi Pitrelli · 1 July 2016
★★ Branch review: La Plata Branch

Personal service is difficult for the La Plata Office.

Kathy McGill · 29 March 2016
★★ Branch review: Ooltewah Branch

Blonde female manager is rude and does not have good customer service skills.

Dominique Montoya · 14 January 2016
★★★★★ Branch review: Conway Main Branch

I couldn't be more pleased with the choice I made to use BB&T. The staff has been exceptionally helpful and kind. I look forward to being a customer for a very long time!

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1110 Corporate Boulevard, Lancaster, PA 17601
1800 Dual Highway, Hagerstown, MD 21740
22940 Jefferson Boulevard, Smithsburg, MD 21783
653 State Route 93 Suite 5, Conyngham, PA 18219
316 North Main Street, Mercersburg, PA 17236

No new branches were opened in the last 12 months...


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